FAQ

How does this work?

It’s easy peasy. Pick a box type. Pick weekly or bi-weekly delivery. Customize your box and Shop. We deliver. You enjoy your healthy food for the week. Check out our How it works page to learn more.

Is there a sign-up fee?

Nope!

Is there a cancellation fee?

Nope! Skip weeks, cancel or put a hold on your subscription at any time.

What if I need to skip a week?

No problem! We know life can get busy sometimes. You can skip weeks in advance so you don't have to worry about it. 

Is there a delivery fee?

There is no delivery fee for orders delivered in Carthage or Macomb, zip codes 62321 and 61455 respectively. For orders delivered outside of Carthage or Macomb, there may be a $3.99-$9.99 delivery fee..

Do you Deliver to my area?

We hope so! Find out here

Right now we deliver to Hancock and McDonough County. We plan to expand into surrounding counties as soon as we can. If you live in a region currently not in our delivery area, please reach out and ask when we will be in your area. It could be any day now!

How do I know I’m getting the best quality?

Our #1 priority is making sure the produce and groceries you get are the freshest and of the highest quality. We know your goal is to Live Healthy, so we want to help you do that so you can Be Happy. We closely inspect every item before it is packed. 

Can I make changes to my order?

Absolutely! We send a suggested box each week to take some of the work out of your meal planning and grocery shopping. Don’t like our suggestions? You can make up to 5 substitutions without the order price changing. Don’t like brussel sprouts? Sub in tomatoes instead, etc. 

I want more than just produce, do you offer other items? 

We are working hard to add other items to shop a la carte. Just note, your box price will remain the same, but as you shop for other items, your price will obviously increase.

Do I need a subscription or can I just shop a la carte?

In the future, we may look into allowing all a la carte shopping, but at this time, you need a subscription. This helps us plan and purchase products accordingly with our vendors.

There do not seem to be many delivery day choices, will you add more?

Yup! Since we are new, we are keeping our delivery area small and efficient to reduce our carbon footprint. As we grow, we will add more delivery choices in a responsible way.

Is all of your produce 100% certified organic?

No. We will source organic and sustainably farmed products when we can, but many small farms cannot afford to obtain their certification to be classified as organic. We want to support the little guy, so we don’t require them to be certified. 

Is all your produce local? 

No. We would love to source everything locally, but Midwest winters sort of ruin that. We like potatoes and onions and all, but that might get a little boring. Whenever local is available and of good quality, we will choose it over non-local. In addition, we will carry fruits that do not grow in our climate like bananas, kiwis, citrus, etc. year-round to ensure we have a robust selection to meet your needs. 

You gave me Honeycrisp apples instead of the Fuji's I ordered. Was this a mistake? 

Mother nature is in control in the produce world. Heat, rain, hail can all impact the production and quality of produce. We communicate regularly with our farmers and vendors, but sometimes we have to make last-minute changes due to unexpected circumstances. We will do our best to replace your item with the most similar product, e.g. Honeycrisp apple for a Gala, red leaf lettuce for green leaf, etc. If we can’t find anything comparable, we will credit your account for the item.

What if I don’t like the Honeycrisp apple you just gave me for my Gala Apples?

No problem at all. If you are unhappy with a substitution we made, shoot us a message here, send an email or call us and we will credit you for it, no questions asked.

 My kids love apples! Can I get them in every order without having to sub them in?

Absolutely! If we have an item in stock (depending on seasonality), even if we didn’t put it into your box that week, you can set the item to sub into your box automatically. On each item, you will see an “add recurring” button. This button allows you to set products to “recur” in every order, as long as it’s in stock.

I HATE Brussels Sprouts! Do I really have to sub them out of my order every week?

Nope! You can set your preferences to let us know what items you never want to receive. However, we highly suggest giving those brussels sprouts a try! They are best when roasted with a little olive oil, salt and pepper. Then grate some cheese on top and voila, you have a delicious and nutritious side dish for every meal. We mean it, you really will want to eat them with every meal.

I don’t love the idea of food sitting on my sunny porch all day.

Leave a cooler out for us and we will put your order in there.

I live in the middle of nowhere and GPS never directs people correctly.

No problem. You can give us any special delivery instructions in your account settings, Tell us things like “blue house with white shutters,” or “first house on the left after the road curves.”  

I got a bad pepper in my box! What do I do?

Go to the contact page on our site OR email to:

customer.service@freshrootsmarket.com

OR call us at: We will make sure you get the proper credit for your item.

I am a busy parent. I can’t keep up on all of the food trends and what I should and should not be feeding my family

Rest assured that we have done a lot of research to ensure we are offering healthy, high-quality products. You can click on anything our site offers and feel good about feeding it to your family.

Do you send my food through a postal service, so it spends days in transit before actually being delivered to my house?

Nope! We personally deliver all of our boxes within 24 hours of receiving produce from our farmers and vendors. Say hello to your delivery driver! You might even get a smile from our cute kiddos in the car.

Do you provide Meal Kits?

Not at this time. We hope you support us enough that we can grow into offering this service.

I got kohlrabi in my box but have NO IDEA what to do with it!

We do the legwork to collect recipes and tips to help you get the most from each box. You can find them in your box, but just in case you lost them, check your email or our website for some tasty recipe ideas.

I want to get healthy and lose weight. Is this service right for me?

While we are not a weight loss program, we have never heard of anyone gaining weight from eating fruits and veggies! Eating from Fresh Roots Market ensures a diet full of variety and nutritious foods with limited processed foods and no additives.

Still have Questions?

Give us a ring at 309.333.3997 or 217.440.7101 ! We would love to hear from you! Our goal is to respond within 24 hours.